Terms of Service

The agreement

These Terms are an agreement between you and Tangledspy Technologies LLP, a limited liability partnership registered in West Bengal, India, under LLPIN ADA-1488 ("we", "us"). They apply when you use any of our products:

• the apps Nurtura, Aquamark, ClipCove (and its paid edition, ClipCove Pro) and Nouri;
• the games ShapeDrift, Air Traffic Control and MergeUp;
• any other app or game we publish under the developer name Tangledspy Technologies LLP that links to these Terms;
• our website, tangledspy.com.

By downloading, installing or using a product, you agree to these Terms. If you do not agree, please do not use our products. Our Privacy Policy explains how we handle your personal data. It, our Refund Policy and our Copyright and takedown policy form part of these Terms.

Some sections apply only to certain products. Where that is the case, the section says so.

Who can use our products

You must be at least 13 years old to use our products. If you are under 18, or under the age of majority where you live, you may use them only with the permission of a parent or guardian, who accepts these Terms on your behalf. Some features may have a higher minimum age, which the app will tell you.

If you use a product on behalf of a business, you confirm that you can bind that business to these Terms.

Your account

Some apps let you create an account. If you do:

• give accurate information and keep it up to date;
• keep your password secure, and do not share your account;
• tell us straight away at contact@tangledspy.com if you think someone else has accessed it.

You are responsible for what happens under your account unless it results from our failure to keep it secure. You can delete your account at any time in the app or on our account deletion page.

Your licence to use our products

We give you a personal, non-exclusive, non-transferable and revocable licence to use our products on devices you own or control, for your own non-commercial use. The rules of the app store you downloaded from also apply.

For apps downloaded from the Apple App Store, Apple's Standard Licensed Application End User License Agreement applies, and these Terms add to it. Apple is not a party to these Terms and is not responsible for our products.

You may not copy, sell, rent, sub-license or redistribute our products, or reverse engineer, decompile or disassemble them, except where the law expressly allows it or an open-source licence for a component gives you that right.

Open-source software. Some products include open-source components, listed with their licences inside the app — for ClipCove, in Settings › Open-source licences. Those licences, not these Terms, govern your use of those components, and nothing in these Terms limits the rights they give you. For example, the GNU Lesser General Public License that covers the MP3 encoder in ClipCove lets you modify that library and reverse engineer the app to debug such changes.

Acceptable use

When you use our products, you must not:

• break the law, or infringe anyone else's rights, including copyright and privacy;
• watermark or otherwise process content in Aquamark that you do not own or have permission to use;
• download content in ClipCove that you are not allowed to download — see ClipCove: downloading responsibly;
• cheat, use bots, or exploit bugs in our games to gain an unfair advantage — please report bugs to us instead;
• try to get around security measures, ad systems, payment checks or usage limits;
• use our AI features to create content that is illegal, harmful, hateful, sexual or that targets a real person;
• interfere with, overload or attack our products or servers, or access them by automated means without our permission;
• impersonate anyone or misrepresent your connection with anyone.

Your content

Content you bring into our products stays yours. That includes the files you watermark in Aquamark, the entries you make in Nurtura and Nouri, and the messages you send to our AI features. You give us permission to store and process it only as needed to provide the features you use. We do not claim ownership of it, and we do not use it to train AI models.

You are responsible for having the rights to the content you use, and for how you use the results — for example, the watermarked copies Aquamark produces.

AI features

The Nurtura chat bot and the Nouri meal planner use artificial intelligence. When you use them, you are interacting with an AI system, not a person.

• AI replies can be inaccurate, incomplete or out of date, and occasionally inappropriate. Check anything important before relying on it.
• AI replies are not medical, health, nutrition, legal or financial advice, and do not replace a qualified professional.
• You can use the replies for your own purposes, subject to the law and these Terms.
• You can report an offensive or harmful reply from inside the app. We use reports to improve our safeguards.

Health and fitness content

Nurtura and Nouri provide general information and exercise and meal suggestions. They are not medical devices, and they do not diagnose, treat, cure or prevent any medical condition.

• Talk to your doctor or midwife before starting any exercise programme during pregnancy, and before changing your diet.
• Stop exercising and seek medical advice if you feel pain, dizziness, bleeding or any other warning sign.
• Check food labels yourself if you have an allergy. Meal plans may not catch every allergen.
• In an emergency, contact your local emergency services immediately.

Purchases and subscriptions

Some of our products offer in-app purchases, such as removing ads or unlocking premium features, and some offer subscriptions.

• Payment. Purchases are processed by the app store you use — Google Play, the Apple App Store, Samsung Galaxy Store or Huawei AppGallery — under its own terms. Prices are shown in the store before you buy, including taxes where the store applies them.
• Subscriptions renew automatically at the end of each period, at the price shown when you subscribed, until you cancel. Cancel at any time in your app store's subscription settings. Cancelling stops the next renewal; you keep access until the end of the period you have paid for. Deleting the app or your account does not cancel a subscription.
• Free trials turn into a paid subscription at the end of the trial unless you cancel before it ends. The store tells you the date.
• Price changes. We will give you notice of any change in a subscription price before it applies, in the way your app store requires. If you do not agree, you can cancel before the new price applies.
• Virtual items — such as coins, boosts or unlocked levels in our games — are a licence to use them in the product. They have no cash value and cannot be exchanged for money or transferred, except where the law requires otherwise.
• Refunds are covered by our Refund Policy and your app store's refund rules. This does not limit any rights you have under consumer protection law.

ClipCove: downloading responsibly

ClipCove is a web browser with a download manager. You are responsible for what you download with it, and for how you use it.

• Download only content that you created, that is in the public domain, that is offered under a licence allowing downloads, or that the owner has allowed you to download.
• Do not use ClipCove to infringe copyright or other rights, to get around paywalls, DRM or other technical protection, or to break a website's terms of use.
• Do not re-upload, sell or share other people's work without their permission.
• Respect other people's privacy. Do not save or share someone else's statuses or media without their consent.

Sites we block. ClipCove does not download from YouTube, and we may block other websites at their request or where the law requires.

Websites we do not control. ClipCove shows websites run by other people. We do not own, control or endorse them, and their content and terms are their responsibility. ClipCove is not affiliated with, endorsed by or sponsored by any website it can open, including WhatsApp, Meta, Google or YouTube. Their names are trademarks of their owners.

Features that need care.

• Status saver works only with folders you choose to give ClipCove access to. Use it only for statuses you are allowed to keep.
• Vault: your vault PIN cannot be recovered. If you forget it, the only option is to reset the vault, which permanently deletes the files in it. Keep copies of anything important elsewhere.
• Downloads and conversions can fail, links can expire, and converting to MP3 may not work for every file. We cannot promise that a particular site, video or format will work.

Copyright complaints. If you hold rights in content and believe ClipCove is being used to infringe them, see our Copyright and takedown policy.

Ads and affiliate links

Some of our products are free because they show ads. Your choices about personalised ads are explained in our Privacy Policy.

Some of our products link to other companies' products or services, and we may earn a commission if you buy through those links. We label these links. Your purchase is with that company, under its terms.

Third-party services

Our products rely on, and link to, services run by other companies, such as app stores, ad networks, AI providers and retailers. Those companies' terms and policies apply to your use of their services. We are not responsible for their content or for how they run their services.

Intellectual property

We and our licensors own our products and everything in them, including the software, design, text, graphics, artwork and the Tangledspy name and logo. These Terms do not give you any right to use our trademarks.

If you send us ideas or feedback, we may use them without any obligation to you.

Changes to our products and to these Terms

We keep improving our products, so features may change, be added or be removed. Some features may need an update or a supported device. If we stop offering a product, we will give reasonable notice in the app where we can.

We may update these Terms to reflect changes to our products or the law. We will update the date at the top. For a material change, we will tell you in the app or on our website at least 15 days before it takes effect. If you do not agree, you can stop using the product before then. A change never applies retroactively to a subscription period you have already paid for.

Suspension and termination

You can stop using our products and delete your account at any time.

We may suspend or end your access if you seriously or repeatedly break these Terms, if the law requires it, or if your use puts other people or our products at risk. Where it is reasonable and lawful, we will tell you why first and give you a chance to respond. If we end your access without good reason, we will refund the unused part of any subscription — or, where the app store handles refunds itself, help you get one from the store.

The sections on your content, intellectual property, disclaimers, limitation of liability and governing law continue to apply after termination.

Disclaimers

We work hard to keep our products useful and reliable. To the extent permitted by law, they are provided "as is" and "as available", and we do not promise that they will always be available, error-free or suited to your particular needs.

Nothing in these Terms affects your statutory rights as a consumer, which cannot be excluded or limited.

Limitation of liability

To the extent permitted by law:

• we are not liable for loss that was not reasonably foreseeable, or for indirect or consequential loss, loss of data you could have backed up, or loss of profits;
• our total liability to you for any claim relating to our products is limited to the greater of the amount you paid us for the product concerned in the 12 months before the claim arose, or ₹5,000.

These limits do not apply to liability for death or personal injury caused by our negligence, to liability for fraud, or to any other liability that cannot be excluded or limited by law. Consumers in the EU, the UK and Australia keep the guarantees and remedies their consumer laws give them.

Indemnity

If you use our products for a business and a third party brings a claim against us because of your breach of these Terms or your content, your business will compensate us for the resulting loss. This section does not apply to consumers.

Governing law and disputes

These Terms are governed by the laws of India. If you have a dispute with us, please contact us first at contact@tangledspy.com — most problems can be solved quickly. If we cannot resolve it within 30 days, the courts of West Bengal, India have jurisdiction.

If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in the courts of that country.

Grievances and complaints

You can raise any complaint about our products, or about content in them, by emailing contact@tangledspy.com. People in India can write to our Grievance Officer, Basab Das (Designated Partner), at the same address, with the subject line "Grievance". We acknowledge complaints within 48 hours and aim to resolve them within one month. Our Contact and grievances page sets out the full process.

General

• Entire agreement. These Terms, together with our Privacy Policy, are the whole agreement between you and us about our products.
• Severability. If a court finds part of these Terms unenforceable, the rest stays in effect.
• No waiver. If we do not enforce a right straight away, we can still enforce it later.
• Transfer. We may transfer our rights and obligations under these Terms to another organisation, for example if the business is sold. This will not reduce your rights. You may not transfer your rights without our consent.
• Events beyond our control. We are not responsible for delays or failures caused by events outside our reasonable control.
• Language. These Terms are written in English. If we provide a translation and there is a conflict, the English version applies, unless the law where you live says otherwise.

Contact

Tangledspy Technologies LLP
West Bengal, India
Email: contact@tangledspy.com

Read our Privacy Policy, Refund Policy and Copyright and takedown policy.