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Delete Your Account and Data

How to delete your account and the data linked to it, with or without the app.

Effective 5 October 2026 · Last updated 5 October 2026

Who this page is for

This page explains how to delete your account, and the data linked to it, in any app published by Tangledspy Technologies LLP — including Nurtura, Aquamark, ShapeDrift, Nouri, Air Traffic Control and MergeUp. You do not need the app installed to make a request.

Before you start

If you pay for a subscription through Google Play, the Apple App Store, Samsung Galaxy Store or Huawei AppGallery, cancel it in the store first. Deleting your account does not cancel a store subscription, and we cannot cancel it for you.

Delete your account in the app

  1. Open the app and sign in.
  2. Go to Settings or your Profile.
  3. Choose Delete account and confirm.

Delete your account without the app

  1. Email contact@tangledspy.com from the email address linked to your account.
  2. Use the subject line "Delete account – [app name]", for example "Delete account – Nurtura".
  3. We may reply with one question to confirm that the request really comes from you.
  4. We delete your account within 30 days and email you to confirm.

What we delete

Within 30 days of your request, we delete:

  • your account details, such as your email address, display name and sign-in details;
  • pregnancy, health and nutrition information you entered;
  • your chat history with AI features;
  • your saved progress, settings and preferences;
  • files linked to your account.

What we keep, and for how long

  • Purchase records, for as long as tax and accounting law requires.
  • Records we need to prevent fraud, keep our products secure or deal with a legal claim, only for as long as that need lasts.
  • Encrypted backups, which are overwritten within 30 days.

Data held by app stores, ad networks and other companies under their own policies is not deleted by this request. Our Privacy Policy explains who they are and how to manage your choices with them.

Delete some of your data instead

You can delete specific data without deleting your account — for example, tracker entries or chat conversations. Do it in the app, or email contact@tangledspy.com and tell us what you want deleted.

Need help?

Email contact@tangledspy.com. We reply within 2 business days.